Contact our friendly team

Name: A big thank you and 'thumbs up' to Jabir. He was professional, friendly and gave me multiple options to enable me to make a booking for Crewe Hall. I'm super grateful for all his help and full information that he gave me.
Item: Slaley Hall Hotel, Spa & Golf Resort
Author: Laura, Cambridge

Our customers rate our telephone service 4.9 out of 5 for knowledge, helpfulness and friendliness.

If you would like to make a booking, check prices or have a question you’d like to ask, our fantastic Customer Reservations Team would love to help.

Our team can be contacted Monday to Friday 8am - 6pm & Weekends 10am - 4pm on 0330 107 1599.  

Alternatively, you may find the answer to your question here in our FAQs.

Feedback relating to a stay 
If you are in house at one of our hotels and have any issues or feedback, please bring this to the attention of our dedicated hotel teams who will always be happy to assist you. 

If you have recently been a guest at one of our hotels and wish to share feedback regarding your experience following your stay, please contact our Customer Experience Team at [email protected]   

Please ensure that you provide the name of the hotel and booking reference. 

Breakaway Club
To find out more about Breakaway Club, please click here.

Or call our dedicated Breakaway Club line on 0113 831 5377 or email [email protected]

Please note, bookings made over the phone, charge a small booking fee of £3 for some reservation types.

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What our customers say

Our customers rate our telephone service 4.9 out of 5 for knowledge, helpfulness and friendliness

Mark, Leicester

Sophie was extremely helpful, friendly, very knowledgeable, made the whole process of a booking easy & simple 10/10

Laura, Cambridge

A big thank you and 'thumbs up' to Jabir. He was professional, friendly and gave me multiple options to enable me to make a booking for Crewe Hall. I'm super grateful for all his help and full information that he gave me.

Diane, Essex

Abdul was fantastic! So friendly and helpful. He was professional and knowledgeable which is a great mix. Abdul is an asset to the company. Thank you.

Derek, Truro

Amanda was a friendly service agent who was such a delight to work with. She answered my questions easily with a simple straightforward manner. A credit to your company.

Steve, Rotherham

This is how customer service should be, Ella was really helpful, professional and a real credit to your organisation.