FAQs

What you need to know

What are check in and check out times?

Check in is from 3pm. If you arrive before 3pm our concierge can store any luggage for you. Check out is by 11am.

What is the cancellation policy for rooms?

If you have booked the Best Available Flex Rate you can cancel anytime up to 4pm on the day prior to the day of arrival with no charge. Cancellation after this time will incur a charge for your first night’s stay. Other rates may carry different cancellation terms and these will be confirmed at the time of enquiry or booking.

Does Slaley Hall have disabled access?

Yes, we offer a range of facilities for guests. Find out more here.

Is there car parking?

Yes, we have 400 complimentary car parking spaces.

Is the hotel dog-friendly?

Yes, we are a dog friendly hotel. View our hotel policies here.

Do you have family rooms?

Yes, we do have family rooms. Please ask for details at the time of booking.

What are my travel options to Slaley Hall?

Situated within close proximity to some of the country’s major transport networks and routes, Slaley Hall is easy accessible. Click here to find us.

What time is breakfast served?

Breakfast is served in The Brasserie from 7am – 10am weekdays and 7am – 11am on weekends.

Is there a concierge service?

Yes, our concierge service is available from our reception desk at the main entrance of the hotel.

Is there a mini bar in the rooms?

Mini-bars are available in our upgraded bedrooms. Please call reservations on 01434 676 731 to confirm what facilities your room has.

Is there a fridge in the rooms?

Some of our rooms have fridge facilities. Please call reservations on 01434 676 731 to confirm what facilities your room has.

Is there laundry service?

Yes, we can offer this service at an additional charge. Please see our reception team during your stay to make arrangements. This service may be subject to availability.

Can I buy a gift voucher for Slaley Hall?

Yes, we have gift vouchers available to purchase here.

Can I get married at Slaley Hall?

We’d love to speak to you about how we can make your wedding day perfect for you. Please get in touch with our Wedding Coordinators directly at [email protected] or call 01434 673 350.

Can Slaley Hall arrange transport to and from Newcastle City Centre or Newcastle International Airport?

Yes, our concierge team can organise transport via our local taxi company, additional charges will apply. Please call reservations on 01434 676 731 to make arrangements.

I need to call the hotel, what is the telephone number?

  • Switchboard: 01434 673 350
  • Spa and Health Club: 01434 676 708
  • Golf: 01434 676 554
  • Reservations and Dining: 01434 676 731

Please note: sometimes our team will be busy serving our guests on site and your call may not always be answered as quickly as we’d like. Whilst we endeavour to answer all telephone enquiries, we would advise calling our Central team should you wish to make a booking on 08452 419 785.

Can I use the spa and gym if I’m staying in the hotel?

Absolutely. You can use the spa facilities from 12 noon on the day of arrival and enjoy full access to the Spa and Health Club facilities until you check out on your day of departure. Check out is 11am, a late check out can be arranged for an additional charge.

Our pool, spa pool, sauna and steam room are open Monday to Friday 6.30am – 10pm (last entry 9pm) and Saturday – Sunday 6.30am – 9pm (last entry 8pm).

Our Health Club is open 6.30am – 10pm weekdays (last entry 9pm) and 6.30am – 9pm (last entry 8pm).

Spa treatments are available to book Monday to Sunday 9am – 7pm (last treatment 6pm). Pre-book your treatment here.

Can I use the spa after I check out?

No problem. Please speak to our reception team to arrange a Spa pass. Additional charges will apply & we advise pre booking to avoid disappointment.

What time can I use the spa on check-in day?

You can use the spa facilities from 12pm on the day of arrival & have full access to the Spa and Health Club facilities until you check out on your day of departure.

Are children allowed in the Spa?

Children are allowed in the Spa area, however, the following facilities are restricted to adults only (16+); relaxation room, sauna, steam room, spa pool & gym. Additionally, children can use our large pool during the children’s swim times only.

Can I visit the spa without staying in the hotel?

Absolutely. Take a look at our Spa Day packages available to book or call the booking team on 0845 074 0064.

Are kids allowed on the golf course?

Yes, children are welcome to play golf on either of our golf courses. However, our Pro-shop reserve the right to restrict play depending on the age and skill of the child. An adult may be required to accompany under 16’s. Full golf attire is required for any golfer wishing to play the courses.

How many golf courses are at Slaley Hall?

Two Championship courses; The Hunting and The Priestman. Both will test your golfing skills in different way. Our Hunting (known as “The Augusta of the North”) will require the perfect tee shot to allow you to attack the greens. The Priestman is more open, which you can attack the course from the tee, whilst admiring the beautiful views of the Tyne Valley.

Can I book a round of golf?

Yes, of course. Please contact our pro-shop to book your tee-time on 01434 676 554 or book online.

Can I use the golf course without staying at the hotel?

Yes, of course. Book a round on one of our Championship courses with our pro-shop on 01434 676 554 or book online.